Helping Customers

Customer Service is our top priority! That is why Tel3's technical staff is constantly looking at ways to better improve our network and offer a more seamless customer experience. Over the past few months we have implemented many updates. Some of which include, new monitoring and testing procedures, faster turnaround time and the iPlatform monitoring system. By monitoring our network in real time we can determine when and where a failure occurred. In many cases, we are able to notify technicians of a problem before our customers report the issue. This pro-active measure is one of the many features that sets us apart from our competitors.

Furthermore, one of the most important aspect is of course continuous learning within our team to give you a better service.

A few months ago we also introduced surveys to get direct feedback from our customers. Our surveys have been a great success in helping us deliver even more excellent customer service to our valued customers.

How to reach us – best practices

We know how important it is to for you to be able to communicate with your service company so we’d like to go over some of the best ways to reach us. Here are some of the best ways to contact us:

By E-Mail: This is the best option to provide us your suggestions, comments, questions or concerns about our service. All you have to do is to send an E-Mail to customerservice@tel3advantage.com and we will get back to you within a day.

By Phone: You can speak to one of our highly trained customer service representatives, 7 days a week, 24 hours a day at 1.800.482.4459.

This option is the best for any technical issues, or to change your recharge status since we can help you immediately. As a side note, we would also like to point out that even though sometimes you may not call us to report a quality issue, our platform is aware and automatically generates a trouble ticket forwarding it to our service provider. Our system is unique to TEL3 and has helped decrease the turn-around time significantly for quality issues.

If you are a new visitor, and would like to sign up for the service or even if you just want more information, you can do so by calling.1.800.330.6897.

By Live Chat: This is another cool feature we introduced a couple of months ago. You can simply  chat with one of our representatives and ask any questions you have regarding our service. Just click on the live chat icon, located on the top-left side of our homepage. Please note that the live chat feature is only available during regular business hours

By Fax: 305.437.8152. This option is helpful if you want to send us any document for our review or information.

Last but not least, by Blog: This is very effective way to exchange ideas, inform you about our new special promotions and rate decreases while providing you with some insight about our service and developments.

Why we are different?

There are tons of long distance providers in the market. Why would you choose Tel3 Advantage among others?
The answer is not just the rates. Of course, in order to stay strong in the market for more than a decade, we have to definitely offer very competitive rates, no question about it. But the point is, the rates by itself is not good enough.

We believe in our brand, our service and the followings that sets us apart from the competition:

• Trust and Credibility: That is number one issue for many service providers since many come and go, but we have been in this market for more than 12 years, and still leading the market.
• Technology Leader:  We introduced Smartplug, many new features, auto-recharge, notification systems first in the market to make the service easier to use.
• Solutions to Customers: This business is a complex one, there are so many parties involved in connecting the call. But our job is to make the call as simple and smooth as possible, that is the main quality measure from the customers' point of view and you are always right. The calls may be going through many provider but our very important task is to find you solutions when you have problems. There is no excuse for us if we cannot deliver.
  

We may not be perfect, but we will always be honest and work harder everyday to make this service a better experience for you.

Introducing PayPal

We are happy to offer our customers an additional method of payment-PayPal. Therefore if you don’t have a credit card, you can still use Tel3 by making a payment through PayPal. There are many benefits of PayPal. But the main benefit is that PayPal gives you a quick payment method; to make a payment you’re only required to provide your PayPal email address.

Just a little disclaimer, as with everything in life there are some downsides to using PayPal. One downside, you won’t be able to auto-recharge your account. Also when your account balance is depleted you will have to recharge online. Please keep in mind for your security, your account will be verified. This simply means you will have to speak to one of our friendly associates in order to confirm your account information. Verification takes about 15 seconds. Remember, for your added convenience PayPal is simply one more additional payment method.

Hello Tel3 Family

Hello everyone! I would like to introduce you to the new TEL3 BLOG. This blog is specifically designed to enhance communication between our customers and ourselves. We want this to be an interactive experience allowing us to communicate quickly by providing company & industry news, current promotions, specials, and up to the minute notifications. Keep in mind all levels of Tel3 staff contribute to this blog from the associates to the directors.  We believe that this will be an exciting communication tool to share information with you.