Customer service has always been our top priority at Tel3! This is why we focus on continuous improvement to offer highest standards and seamless service. Based on our customers feedback,long term studies, analysis, and developments, we have moved our Customer Service department to our headquarters in Miami, Fl, to meet those high standards. Our goal is to enhance communications, improve customer satisfaction by providing you faster, more effective, and permanent solutions. We will be assisting you Monday through Sunday, between 7am-12am EST. Still at the same number: 1-800-482-4459. Futhermore, you can always reach us anytime.