Customer Service is our top priority! That is why Tel3's technical staff is constantly looking at ways to better improve our network and offer a more seamless customer experience. Over the past few months we have implemented many updates. Some of which include, new monitoring and testing procedures, faster turnaround time and the iPlatform monitoring system. By monitoring our network in real time we can determine when and where a failure occurred. In many cases, we are able to notify technicians of a problem before our customers report the issue. This pro-active measure is one of the many features that sets us apart from our competitors.
Furthermore, one of the most important aspect is of course continuous learning within our team to give you a better service.
A few months ago we also introduced surveys to get direct feedback from our customers. Our surveys have been a great success in helping us deliver even more excellent customer service to our valued customers.